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Returns & Refunds

At Lunery™, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be returned within 30 days of the delivery date
• The item must be in its original condition and packaging
• The item must be unworn and unused
• All original tags and protective materials must be intact
• You must provide proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, used, or damaged by the customer
• Items returned after the 30-day return window
• Items without original packaging or tags
• Customized or personalized items (if applicable)

How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at returns@lunerybracelet.com with your order number and reason for return
2. Receive Authorization: We will send you a Return Authorization (RA) number and return shipping instructions
3. Package Your Item: Securely pack the item in its original packaging with all tags and materials
4. Ship the Item: Send the package to the address provided in your return authorization email
5. Confirmation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund

Return Shipping Costs

Defective or Damaged Items: If you received a defective or damaged item, we will cover the return shipping costs. Please contact us immediately with photos of the damage.

Change of Mind: If you are returning an item due to a change of mind, you are responsible for the return shipping costs. We recommend using a trackable shipping service.

Refunds

Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.

Partial Refunds

Partial refunds may be granted in the following situations:

• Items with obvious signs of use or wear
• Items returned without original packaging
• Items damaged during return shipping (not properly packaged)

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order for the item you prefer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@lunerybracelet.com with:

• Your order number
• Photos of the damaged or defective item
• A brief description of the issue

We will arrange for a replacement or full refund at no additional cost to you.

Lost Packages

If your package is marked as delivered but you have not received it, please contact us within 7 days of the delivery date. We will work with the shipping carrier to locate your package or provide a replacement.

Lifetime Warranty

All Lunery™ copper bracelets come with a lifetime warranty against manufacturing defects. If your bracelet breaks or shows signs of defective craftsmanship, we will repair or replace it free of charge. Normal wear and tear is not covered under the warranty.

Questions?

If you have any questions about our return policy or need assistance with a return, please contact us. We're here to help!